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Customer Support Executive - Domestic - LAHORE - IBEX - 042-111-347-347 - Last Apply Date 03-Sep-2020 Professional

8 months ago Jobs Lahore   76 views
Location: Lahore
Price: 70,000 ₨ Negotiable

Customer Support Executive - Domestic - LAHORE - IBEX -042-111-347-347 - Last Apply Date 03-Sep-2020


Number of Vacancies           =25

Working Hours                     = 8 Hours

Location                                 = Lahore

Job Shift                                 = Flexible

Last Date                                = 03-Sep-2020


Email Address:                       = careers.pk@ibex.co

Company URL:                      = https://www.ibexglobal.com.pk/

Careers Web Address:            =https://www.ibex.co/careers/pakistan/

Salary                                      30,000- 90,000 PKR Estimated Negotiable

Offices Locations:                  Islamabad,Karachi, Lahore (Pakistan)





Ibex, Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan, Phone 051-111-874-874



Ibex, Plot No 13-A, Aitchison Street, 1 KM, Thokar Niaz Baig, Raiwind Road, Ali Town, Lahore, Punjab Phone+92-42-111-347-347



Ibex Tower, Plot # 5, Block BSMCHS, Adjacent FTC Building، Shahrah-e-Faisal Rd, Block B Sindhi Muslim CHS(SMCHS), Karachi, Karachi City, Sindh '021-111 874 874


Customer Support Executive –Domestic:


Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.


·        Handling chats/emails/calls /queries/requests

·        Complaint Management & Solving Customer grievances

·        Applying process/product knowledge


Key Responsibilities:


·        Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

·        Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Process orders, forms and applications.

·        Follow up to ensure that appropriate actions were taken on customers’requests. Ideally aim for First Contact Resolution (FCR)

·        Refer unresolved customer grievances or special requests to designated departments for further investigation.

·        Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.


Job Specification:


·        Age limit: max 30

·        Excellent communication

·        Proficiency with MS Office particularly MS Excel

·        Flexibility to work in shifts

·        Customer-centric attitude


Perks &Benefits:


·        Medical Insurance

·        Permanent Employment Status

·        Provident Fund

·        Internal Job Opportunities

·        Annual Leaves

·        Leaves Encashment

·        Referral Bonus

·        Company Pick & Drop

·        Internal Job Opening in different departments

Additional Details

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Work Type Full-time