Customer Support Executive - Domestic - LAHORE - IBEX - 042-111-347-347 - Last Apply Date 03-Sep-2020 Professional1 month ago - Jobs - Lahore - 16 views
Customer Support Executive - Domestic - LAHORE - IBEX -042-111-347-347 - Last Apply Date 03-Sep-2020
Number of Vacancies =25
Working Hours = 8 Hours
Location = Lahore
Job Shift = Flexible
Last Date = 03-Sep-2020
Email Address: = firstname.lastname@example.org
Company URL: = https://www.ibexglobal.com.pk/
Careers Web Address: =https://www.ibex.co/careers/pakistan/
Salary 30,000- 90,000 PKR Estimated Negotiable
Offices Locations: Islamabad,Karachi, Lahore (Pakistan)
Ibex, Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan, Phone 051-111-874-874
Ibex, Plot No 13-A, Aitchison Street, 1 KM, Thokar Niaz Baig, Raiwind Road, Ali Town, Lahore, Punjab Phone+92-42-111-347-347
Ibex Tower, Plot # 5, Block BSMCHS, Adjacent FTC Building، Shahrah-e-Faisal Rd, Block B Sindhi Muslim CHS(SMCHS), Karachi, Karachi City, Sindh '021-111 874 874
Customer Support Executive –Domestic:
Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
· Handling chats/emails/calls /queries/requests
· Complaint Management & Solving Customer grievances
· Applying process/product knowledge
· Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Process orders, forms and applications.
· Follow up to ensure that appropriate actions were taken on customers’requests. Ideally aim for First Contact Resolution (FCR)
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
· Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
· Age limit: max 30
· Excellent communication
· Proficiency with MS Office particularly MS Excel
· Flexibility to work in shifts
· Customer-centric attitude
· Medical Insurance
· Permanent Employment Status
· Provident Fund
· Internal Job Opportunities
· Annual Leaves
· Leaves Encashment
· Referral Bonus
· Company Pick & Drop
· Internal Job Opening in different departments