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Operations Supervisor - Domestic - LAHORE - IBEX - 042-111-347-347 - Last Apply Date 22-Aug-2020 Private

11 months ago Jobs Lahore   134 views
Location: Lahore
Price: 60,000 ₨ Negotiable

Operations Supervisor - Domestic - LAHORE - IBEX -042-111-347-347 - Last Apply Date 22-Aug-2020

 

Number of Vacancies           =1

Working Hours                     = 9 Hours

Location                                 = Lahore

Job Shift                                 = Flexible

Last Date                                = 22-Aug-2020

 

Email Address:                       = careers.pk@ibex.co

Company URL:                      = https://www.ibexglobal.com.pk/

Careers Web Address:           =https://www.ibex.co/careers/pakistan/

Salary                                      30,000- 90,000 PKR Estimated Negotiable

Offices Locations:                  Islamabad,Karachi, Lahore (Pakistan)

 

Address:

           

ISLAMABAD Office:

Ibex, Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan, Phone 051-111-874-874

 

Lahore Office:

Ibex, Plot No 13-A, Aitchison Street, 1 KM, Thokar Niaz Baig, Raiwind Road, Ali Town, Lahore, Punjab Phone+92-42-111-347-347

 

Karachi Office:

Ibex Tower, Plot # 5, Block BSMCHS, Adjacent FTC Building، Shahrah-e-Faisal Rd, Block B Sindhi Muslim CHS(SMCHS), Karachi, Karachi City, Sindh '021-111 874 874

 

Operations Supervisor - Domestic

 

Job Description:

 

·        Handling employee concerns and provide conflict resolution.

·        Ensuring highest level of quality customer care is delivered as per set benchmarks.

·        Client Coordination.

·        Provide Trending Reports.

·        Calibration Facilitation.

·        Calls Listening Sessions.

·        Auditing of transactions performed by OPS team.

·        Monitor & score strategic yet random customer transactions.

·        Participate in calibration.

·        Call Listening Session.

·        Reporting & Analysis.

·        To have knowledge regarding efficient usage of software for data entry and/or searching.

·        Identify and foresee problems in the existing operations system and come up with solutions and improvements in it.

·        Improve and facilitate team work and coordination through effective communication within the team.

·        Take escalation calls when needed and promote exceptional customer service by providing first hand resolution.

·        Knowledge of the processes outlined for:

Case Handling

Call backs

Escalations

Forwarding

Reporting / Data Logging

 

Job Specification:

 

·        Excellent communication skills in English/Urdu language

·        (Both Verbal & Written).

·        Effective listening skills.

·        Command over MS Office (especially Excel & PowerPoint).

 

Qualification:

 

Graduation or above

 

Perks &Benefits:

 

·        Medical Insurance

·        Permanent Employment Status

·        Provident Fund

·        Internal Job Opportunities

·        Annual Leaves

·        Leaves Encashment

·        Referral Bonus

·        Company Pick & Drop

·        Internal Job Opening in different departments

 

 

Additional Details

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Work Type Full-time