Operations Supervisor - Domestic - LAHORE - IBEX - 042-111-347-347 - Last Apply Date 22-Aug-2020 Private8 months ago - Jobs - Lahore - 74 views
Operations Supervisor - Domestic - LAHORE - IBEX -042-111-347-347 - Last Apply Date 22-Aug-2020
Number of Vacancies =1
Working Hours = 9 Hours
Location = Lahore
Job Shift = Flexible
Last Date = 22-Aug-2020
Email Address: = email@example.com
Company URL: = https://www.ibexglobal.com.pk/
Careers Web Address: =https://www.ibex.co/careers/pakistan/
Salary 30,000- 90,000 PKR Estimated Negotiable
Offices Locations: Islamabad,Karachi, Lahore (Pakistan)
Ibex, Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan, Phone 051-111-874-874
Ibex, Plot No 13-A, Aitchison Street, 1 KM, Thokar Niaz Baig, Raiwind Road, Ali Town, Lahore, Punjab Phone+92-42-111-347-347
Ibex Tower, Plot # 5, Block BSMCHS, Adjacent FTC Building، Shahrah-e-Faisal Rd, Block B Sindhi Muslim CHS(SMCHS), Karachi, Karachi City, Sindh '021-111 874 874
Operations Supervisor - Domestic
· Handling employee concerns and provide conflict resolution.
· Ensuring highest level of quality customer care is delivered as per set benchmarks.
· Client Coordination.
· Provide Trending Reports.
· Calibration Facilitation.
· Calls Listening Sessions.
· Auditing of transactions performed by OPS team.
· Monitor & score strategic yet random customer transactions.
· Participate in calibration.
· Call Listening Session.
· Reporting & Analysis.
· To have knowledge regarding efficient usage of software for data entry and/or searching.
· Identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
· Improve and facilitate team work and coordination through effective communication within the team.
· Take escalation calls when needed and promote exceptional customer service by providing first hand resolution.
· Knowledge of the processes outlined for:
Reporting / Data Logging
· Excellent communication skills in English/Urdu language
· (Both Verbal & Written).
· Effective listening skills.
· Command over MS Office (especially Excel & PowerPoint).
Graduation or above
· Medical Insurance
· Permanent Employment Status
· Provident Fund
· Internal Job Opportunities
· Annual Leaves
· Leaves Encashment
· Referral Bonus
· Company Pick & Drop
· Internal Job Opening in different departments